Leadership: Retail Communities, the National Community, and Putting People First
Just this week, Howard Shultz, founder and chairman of Starbucks, held a company-wide meeting to talk to employees to create a sense... Read More
Does Amazon Know What They’re Doing … or Have They Bitten Off More than They Can Chew?
The answer to that question remains to be seen. Amazon is a hugely successful business. They came from nowhere in just a... Read More
Fidget Spinners and Tulips
A major fad right now is the fidget spinner. Have you seen one? If you haven’t, go get one today. They only... Read More
Why Easter 2017 Could Bring a Resurrection for Retailers
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Many holidays, like Christmas and Independence Day, fall on the same date every year. But Easter can fall on almost any Sunday... Read More
Store Closings: What They Mean … or Don’t Mean
Every day the news seems to feature stories of more retail stores closings. Macy’s is closing about 100 locations. JCPenney plans to... Read More
What The Oscars Are Really All About
Retailing movies! Of course there are all kinds of other reasons for the Academy to hold the awards ceremonies and for us... Read More
What Retail Earnings Releases Really Mean
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This is a big week in the US retail world. The all-important holiday quarter sales and profit results will be reported for... Read More
Measuring Customer Service
Today it seems like everyone, but everyone, is trying to measure customer service levels. Businesses of all kinds collect feedback through surveys... Read More
Happy Holidays Each and Every Month of the Year
Christmas, Fourth of July, Easter—it might seem like the holidays we celebrate each year are random, but they really aren’t. There is... Read More
January: It’s Time to Move On
January is the month when most retailers take a good, hard look at what sold and what did not during the holiday... Read More