Black Friday: It’s Not about the Sales
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/Well, not just about the sales, that is. For several years, maybe more than a decade, the significance of sales on that... Read More
Book Release: The Five Laws of Retail
My book, The Five Laws of Retail, released June 18, 2019. Presales on both Amazon and Barnes & Noble have been very... Read More
Why Black Friday Isn’t Just Friday Anymore – But Is Still in the Black
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Remember when stores just opened a little early on the day after Thanksgiving, as in 7:00 am?; then it got really crazy... Read More
Putting Customers and Employees First
Here’s a great story from my days working in the department-store business. I worked for a store called The Emporium. We had... Read More
A Successful Retail Example of Putting People First
I was working for Pottery Barn when we celebrated the work anniversary of a woman named Bertha, the longest-tenured employee of the... Read More
Measuring Customer Service
Today it seems like everyone, but everyone, is trying to measure customer service levels. Businesses of all kinds collect feedback through surveys... Read More
Why Trump’s Retail Strategy Worked . . . and Hillary’s Didn’t
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Two of the first rules of a successful retail strategy are to know your customer and to have the right product at... Read More
Retailing in the 21st Century—a Values-Based Way of Doing Business
This is a perfect time to be a retailer (or to realize that you are one). The 21st century offers—and requires—something very... Read More