My Interview with Nathan Simmonds, Making Business Matter
I was pleased to join Nathan Simmonds of Making Business Matter for a Socially Distanced interview on the Five Laws of Retail.... Read More
Brexit and Retail in London
The UK is due to exit the European Union in just a few weeks. This is a huge and incredibly complicated event... Read More
It’s Because of the Weather, Our Location, The Stars and Other Excuses
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“It’s because of the weather . . . our location . . . the stars” and other excuses are heard for why... Read More
Putting Customers and Employees First
Here’s a great story from my days working in the department-store business. I worked for a store called The Emporium. We had... Read More
“Never Let Them See You Sweat” (Protect Your Customers)
Something that contributes to a negative retail culture is failing to protect the customers when things aren’t going so well behind the... Read More
New Year’s Predictions For Retail
After more than thirty-five years of real-life experience as a senior executive for some of the best-known and most successful retail companies... Read More
Leadership: Retail Communities, the National Community, and Putting People First
Just this week, Howard Shultz, founder and chairman of Starbucks, held a company-wide meeting to talk to employees to create a sense... Read More
Fidget Spinners and Tulips
A major fad right now is the fidget spinner. Have you seen one? If you haven’t, go get one today. They only... Read More
