AMAZON 4-STAR STORES – The Good and the Not So Good
I was prepared not to like the new Amazon 4-star stores. I expected to see numerous examples of poor merchandising and just... Read More
The Art of the Right Product
There is no one hard-and-fast rule or formula for what makes a given product “right” for your market and your customers. It... Read More
Put People First: Employee Recognition
There are a lot of visible, structural things you can do to put people first in your retail business, or any kind... Read More
The Customer-Donation Drive That Touched Everyone’s Heart
Back when I was the corporate leader of the UGG retail organization (UGG-Australia footwear) for its U.S. stores, we used to collect... Read More
