COVID-19 Checklist for Retailers Who Aren’t Exclusively Online COVID-19 Checklist for Retailers Who Aren’t Exclusively Online

COVID-19 Checklist for Retailers Who Aren’t Exclusively Online

This is an unbelievably tough time for retailers, particularly for brick-and-mortar stores in a none...

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1 April 2020 by George
My Latest Interview with Jim Blasingame | Small Business Advocate Radio My Latest Interview with Jim Blasingame | Small Business Advocate Radio

My Latest Interview with Jim Blasingame | Small Business Advocate Radio

Earlier this month, on my latest interview with Jim Blasingame of Small Business Advocate radio, we ...

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18 March 2020 by Susan Boggs
Advice for Retailers During the Coronavirus Pandemic Advice for Retailers During the Coronavirus Pandemic

Advice for Retailers During the Coronavirus Pandemic

Make no mistake: COVID-19 is having a major effect on retailers, just as it does everything else. Pe...

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17 March 2020 by George
How Retailers Can Overcome a Short Holiday Shopping Season How Retailers Can Overcome a Short Holiday Shopping Season

How Retailers Can Overcome a Short Holiday Shopping Season

During my interview with Jim Blasingame this week, we discussed how retailers can overcome a short h...

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11 December 2019 by George
Making the Effort to Include Everyone – Happy Holidays! Making the Effort to Include Everyone – Happy Holidays!

Making the Effort to Include Everyone - Happy Holidays!

I take personal responsibility and credit for creating the tag line “Happy Holidays” and being the f...

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9 December 2019 by George

The Five Laws of Retail

On the fine art of retailing for greatest business success.

“You might conclude that The Five Laws are pretty much common sense … In fact, it’s not easy to get all the pieces right simultaneously. If it were otherwise, we would have a lower business-failure rate and fewer customer horror-stories to complain about. Because it isn’t easy, you need a roadmap—a navigation system—to show you the way. This book is that system.” —Douglas K. Barry, PhD, U.S. Department of Commerce

My Latest Interview with Jim Blasingame | Small Business Advocate Radio

Earlier this month, on my latest interview with Jim Blasingame of Small Business Advocate radio, we discussed the impact of the Coronavirus (COVID-19) on English retailers and what retailers can do to prepare for this disruption. You can listen to the interview here: Find interviews with Small Business experts on...
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How Retailers Can Overcome a Short Holiday Shopping Season

During my interview with Jim Blasingame this week, we discussed how retailers can overcome a short holiday shopping, season, how the face of Main Street retail is changing, and how retailers in London do business and how it compares to U.S. retailers. Listen to these three interview segments to learn...
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Holiday Retail Walkthrough: Williams Sonoma

Recently I conducted a walkthrough of a Williams Sonoma store in a fairly affluent suburb of San Francisco. Williams Sonoma is a specialty multichannel retailer of higher-end products for the home. Specifically, their focus is on the kitchen through the Williams Sonoma brand and the rest of the home through...
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Holiday Retail Walkthroughs: Waterstones Bookstore, London

This is the first of a series of Holiday Walkthroughs of some of the best (and worst) retailers in the US and globally, and features Waterstones bookstore on Piccadilly in London. But first, a few things about walkthroughs and what that can mean. A walkthrough is a first-hand physical look...
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