Vionic Brand’s Retail Pop-Up Experiment Results Vionic Brand’s Retail Pop-Up Experiment Results

Vionic Brand’s Retail Pop-Up Experiment Results

Vionic Footwear is a high-quality brand of men’s and women’s casual and dress fashion footwear. Thei...

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24 May 2018 by George
What Recent Quarter 1 Retail Earnings Reports Actually Reveal What Recent Quarter 1 Retail Earnings Reports Actually Reveal

What Recent Quarter 1 Retail Earnings Reports Actually Reveal

This is a big week (week of May 14, 2018) for quarterly earnings reports for some of the biggest bri...

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15 May 2018 by George
Humor—A Key to Building a Positive Community Humor—A Key to Building a Positive Community

Humor—A Key to Building a Positive Community

Laughter, jokes, and humor in general are powerful ways of strengthening the bonds of community and ...

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23 April 2018 by George
Starbucks: Doing the Right Thing, and Doing Well as a Result Starbucks: Doing the Right Thing, and Doing Well as a Result

Starbucks: Doing the Right Thing, and Doing Well as a Result

Starbucks’s CEO, Kevin Johnson, absolutely did the right thing and showed more courage than most com...

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18 April 2018 by George
Brexit and Retail in the UK Brexit and Retail in the UK

Brexit and Retail in the UK

Brexit is not a physical thing. It’s just the beginning of a whole lot of processes, and it will be ...

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13 April 2018 by George

The Five Laws of Retail

On the fine art of retailing for greatest business success.

“You might conclude that The Five Laws are pretty much common sense … In fact, it’s not easy to get all the pieces right simultaneously. If it were otherwise, we would have a lower business-failure rate and fewer customer horror-stories to complain about. Because it isn’t easy, you need a roadmap—a navigation system—to show you the way. This book is that system.” —Douglas K. Barry, PhD, U.S. Department of Commerce

Vionic Brand’s Retail Pop-Up Experiment Results

Vionic Footwear is a high-quality brand of men’s and women’s casual and dress fashion footwear. Their mantra is Style shouldn’t hurt. The company, which was founded by two podiatrists about twenty years ago, designs and sells quality footwear that is engineered for comfort and fit as well as fashion. The...
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Starbucks: Doing the Right Thing, and Doing Well as a Result

Starbucks’s CEO, Kevin Johnson, absolutely did the right thing and showed more courage than most company leaders when he took personal responsibility for the mistakes made in the Philadelphia shop, where two men were arrested for trespassing. Then he committed to personally righting the wrong. The First Law of Retail,...
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When Authentic Relationships Are Hijacked by Organizational Processes

This is where big companies and organizations usually lose it. This is where they substitute “process” and programs—using 20th-century Human Resources theory—for authentic relationships and community. Process in a company or other organization (retail or otherwise) is a design for activities—rules for getting things to happen and, theoretically, for getting...
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