Measuring Customer Service
Today it seems like everyone, but everyone, is trying to measure customer service levels. Businesses of all kinds collect feedback through surveys... Read More
Retail Cocktails for Spring
Each new season offers the promise of better days, and this is helpful if you had a disappointing previous season. This is... Read More
January: It’s Time to Move On
January is the month when most retailers take a good, hard look at what sold and what did not during the holiday... Read More
5 Retail New Year’s Resolutions
It doesn’t matter if you run a traditional bricks-and-mortar store, an on-line business, or a dental clinic: if you resolve to follow... Read More
Celebrate the Season’s Retail Successes With These Cocktails
Retail stores and retail corporate offices often host holiday parties for their employees as a reward for all the hard work. Parties... Read More
Retail’s Cocaine, Booze, Pot, and Sugar
////
Allen Questrom, former CEO of JCPenney, Macy’s, and other great retail companies, recently said, “The sale has become like a cancer.” His... Read More
The Real Reason Black Friday Isn’t Just Friday Anymore – But Is Still in the Black
Remember when stores just opened a little early on the day after Thanksgiving, as in 7:00 am?; then it got really crazy... Read More
Retail Holiday Cocktail Recipes #2
The holiday season is especially stressful and demanding for retailers. The pressure is definitely on. Most companies—brick and mortar, ecommerce, or any... Read More
How Two of London’s Iconic Bookstores Mastered the Five Laws of Retail RETAIL STORE WALK-THROUGH #2
One can discern a great deal about a store’s success or lack of same just by walking through the store and talking... Read More
3 Reasons Why Barnes & Noble Is Struggling: RETAIL STORE WALK-THROUGH #1
////
A retail walk-through is a cursory physical review of a store and its business. The term refers to the senior leadership of... Read More