Vionic Brand’s Retail Pop-Up Experiment Results
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/Vionic Footwear is a high-quality brand of men’s and women’s casual and dress fashion footwear. Their mantra is Style shouldn’t hurt. The... Read More
What Recent Quarter 1 Retail Earnings Reports Actually Reveal
This is a big week (week of May 14, 2018) for quarterly earnings reports for some of the biggest brick-and-mortar retail companies... Read More
Humor—A Key to Building a Positive Community
Laughter, jokes, and humor in general are powerful ways of strengthening the bonds of community and generating good karma. And this can... Read More
Starbucks: Doing the Right Thing, and Doing Well as a Result
Starbucks’s CEO, Kevin Johnson, absolutely did the right thing and showed more courage than most company leaders when he took personal responsibility... Read More
Brexit and Retail in the UK
Brexit is not a physical thing. It’s just the beginning of a whole lot of processes, and it will be going on... Read More
When Authentic Relationships Are Hijacked by Organizational Processes
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This is where big companies and organizations usually lose it. This is where they substitute “process” and programs—using 20th-century Human Resources theory—for... Read More
The Karma of the Place
New York restaurants are among the most successful retail operations anywhere on the planet. It is true that, in the past, some... Read More
Exercise: Applying Putting “People First” to Your Retail Business
Graph your organization as a circular model rather than a hierarchical pyramid. It doesn’t matter where you personally are in the organization.... Read More
Put People First: Employee Recognition
There are a lot of visible, structural things you can do to put people first in your retail business, or any kind... Read More
Putting Customers and Employees First
Here’s a great story from my days working in the department-store business. I worked for a store called The Emporium. We had... Read More