A Successful Retail Example of Putting People First
I was working for Pottery Barn when we celebrated the work anniversary of a woman named Bertha, the longest-tenured employee of the... Read More
5 Reasons Why Selling Marijuana Is Just Like Selling Shoes
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On January 1, 2018, California became the ninth state to legalize the sale of marijuana for recreational as well as therapeutic use.... Read More
“Never Let Them See You Sweat” (Protect Your Customers)
Something that contributes to a negative retail culture is failing to protect the customers when things aren’t going so well behind the... Read More
New Year’s Predictions For Retail
After more than thirty-five years of real-life experience as a senior executive for some of the best-known and most successful retail companies... Read More
Now That’s Authenticity!
In this context, authenticity means: Does the product deliver what it says it will? It doesn’t matter whether the product is a... Read More
“Happy Holidays”
During the 1970s, when I was working for a department store in San Francisco, my job at that time was buyer of... Read More
Vionic Footwear Is the Latest Wholesaler to Expand into Brick-and Mortar-Retail: Why Should They?
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On November 2, 2017, the Vionic footwear brand opened its first retail store on the second floor of the Westfield Center in... Read More
Taxes and the Right Way to Run a Successful Retail Business
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No well-run retail business ever based a single important decision or developed an important strategy based on their tax rate. Ever. The... Read More
The Customer-Donation Drive That Touched Everyone’s Heart
Back when I was the corporate leader of the UGG retail organization (UGG-Australia footwear) for its U.S. stores, we used to collect... Read More
What Will It Take for Amazon to Succeed with Whole Foods? The Rest of the Formula
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Amazon made some quick and dramatic changes to Whole Foods as soon as they became the shop owners last week, namely to... Read More